30-day free returns Sometimes you just don't fall in love with the phone you buy. Or, very rarely, your phone has an issue. Not a problem - you can send it back to us, free of charge. And since there are no contracts, returns are super simple.
Once we receive your phone, we will provide you a full refund or offer you a exchange if there is available inventory .
Here are your next steps
1. Click "Start Return" to access our returns portal
2. Enter in your order number and postal code to find your order (e.p. Order number:1234 Post code: V6P 2W7)
3. Sign off your account
Blackberry ID sign off guide iCloud sign off guide Google account sign off guide
4. Print out the downloaded shipping label and tape it onto your packaging (a box or padded envelope works great, if possible send it back in the “The Mobile Base” box it came in)
5. Securely package up your device and seal the package
6. Drop off your package at any Canada Post location
Options with Canada Post and FedEx ensure fast delivery.
As long as it's within 30 days of receiving your order, we will provide refund.
Use the contact form or email us at firstname.lastname@example.org